Refund policy

At ClickMart, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Policy (Within 24 Hours)

Customers must report any issue with their order within 24 hours of receiving the product. Requests made after this period may not be accepted.

2. Eligibility for Returns

A return or exchange request may be accepted if:

• The product is damaged or defective upon arrival.

• The wrong product has been delivered.

• The product is unused and in its original packaging, where applicable.

Customers may be required to provide clear photos or videos as proof of the issue.

3. Refund Policy

Once the returned product has been received and inspected, we will notify you whether your refund request has been approved or rejected.

Approved refunds will be processed through an agreed payment method. Refund processing time may vary depending on the payment provider.

4. Non-Returnable Items

Products that have been used, damaged due to customer misuse, or returned without original packaging may not qualify for a return or refund, except where required by applicable law.

5. How to Request a Return

To request a return or refund, please contact our customer support within 24 hours of receiving your order. Include your order number, a description of the issue, and supporting photos or videos.

6. Contact Us

For return and refund assistance, please contact our customer support through the contact details provided on our website.

Note: ClickMart reserves the right to review each request